Emily Sellner
Emily and I first met in 2009 and she was a major part of keeping me organized and helping me to navigate things day to day as Assistant Chief of EMS. Her skills are exceptional and she offers a wide array of knowledge, not only for helping me manage Edgar Solutions, but also helping other agencies who may need guidance with executive level operations. She has experience working with city councils, oversight boards, city managers, and employees from various public safety agencies. Her skills are unmatched, and we are lucky to have her available to help when needed.
Experience and Accomplishments
EXPERIENCE
MARCH 2009 – PRESENT EXECUTIVE ASSISTANT TO THE CHIEFS, CITY OF WEST DES MOINES
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• Answer phones, greet visitors and assist city departments, outside agencies, and the public with requests for service, information or research.
• Find and provide answers and solutions to specific questions/inquiries based on knowledge of the Department/City rules, regulations and/or procedures.
• Direct customers to the appropriate person and/or department when needed.
• Perform various secretarial duties, including: typing and composing various correspondences, filing and file organization/preparation, processing paperwork and applications, scanning, faxing, copying, binding, sorting and distributing mail, inventorying and ordering supplies, etc.
• Gather, compile, and format specialized reports including: annual reports, brochures, statistics, etc.
• Update and review information and manuals including protocols, standard operating procedures, etc.
• Process and maintain records including: personnel, workers compensation, attendance, scheduling, FMLA, payroll, PTO balances, etc.
• Provide oversight and assist department members in application of specialized software applications.
• Perform payroll duties for department.
• Perform accounting functions such as: processing invoices and submitting for payment, investigating and resolving problems on vendor statements, entering and logging invoices and expenditures, entering budget codes and vendor information into computer, reconciling and monitoring account budgets, processing daily receipts, making deposits, monitoring and disbursement of petty cash, etc.
• Coordinate meetings, appointments, agendas, reservations, travel, etc.
• Take and type minutes at meetings.
• Prepare Board meeting packets.
• Organize special events for the department.
• Arrange for maintenance, repair and/or replacement of department office equipment.
• Collects billable fees and processes other various cash transactions.
• Acts as back up to other clerical/secretarial staff, as requested or needed.
• Provides oversight/direction to small service contractors/vendors (e.g. cleaning service, temporary help, etc.) as well as co-workers, as assigned.
• Perform specialized duties for department such as: assisting with civil service exams, acting as a Notary Public, assisting with scheduling of candidates in recruitment processes, etc.
• Manage, maintain, and reconcile purchasing receipts and charge cards of entire department.
• Take and process requests from County Attorneys, law firms, and general public for discovery materials.
• Perform other duties as assigned.
DECEMBER 2002 – SEPTEMBER 2009
CUSTOMER SUPPORT SPECIALIST, RESOURCES UNLIMITED
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• Seminar preparation including: ordering materials, running and printing reports for trainers, assemble participant manuals, ship materials to training location
• Event planning including: reserve meeting space, organize catering, organize room setup and A/V requirements
• Manage and communicate with participants and trainers regarding prework, travel arrangements, special needs and requests
• Manage database system to include detailed seminar, trainer, and participant information
• Accounting tasks including: invoicing, entering and reconciling credit card statements, collections, entering and paying vendor invoices, generating sales reports, entering and monitoring inventory purchases
• Answer incoming calls from clients regarding questions, concerns, and placing orders
• Use EPIC (Electronic Profile Information Center) to send prework to participants and run reports
• Organized and facilitated webinars for certified trainers
• Oversaw general office procedures
• Managed and trained office staff
• Contribute new ideas, processes, problem-solving strategies, and expense reduction tactics
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EDUCATION
AUGUST 2009 BACHELOR OF SCIENCE, AIB COLLEGE OF BUSINESS BUSINESS ADMINISTRATION
• Cumulative GPA of 3.75
• Graduated with Honors
• Member of the Dean’s List
SEPTEMBER 2003 ASSOCIATE OF SCIENCE, AIB COLLEGE OF BUSINESS BUSINESS ADMINISTRATION
MAY 2001 HIGH SCHOOL DIPLOMA, ALTA HIGH SCHOOL